Shipping policy

At Cartiv, we aim to provide a fast, reliable, and transparent shipping experience for all our customers.


📦 Processing & Handling Time

  • All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
  • You will receive an order confirmation email once your purchase is placed and a shipping confirmation email with tracking details once your order has been dispatched.


🚚 Shipping Methods & Estimated Delivery Times

  • Standard Shipping (Domestic Orders): 3–7 business days
  • Express Shipping (Domestic Orders): 3–7 business days
  • International Shipping: 7–15 business days (varies by destination and customs)

Note: Delivery times are estimates and may vary depending on carrier delays, holidays, or customs clearance (for international orders).


💲 Shipping Costs

  • Free Standard Shipping on orders over $ 50 within United States.
  • Orders below this threshold will have a flat shipping fee of £ 5.99.
  • Express shipping and international shipping fees are calculated at checkout based on your location and order weight.


📍 Shipping Coverage

We currently ship to:

  • Domestic: United States
  • International: Italy, Belgium, France, Netherland, Germany

If your country is not listed at checkout, unfortunately, we do not ship there at this time.


⚠️ Additional Information

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Shipping fees are non-refundable, unless the item is defective, damaged, or we shipped the wrong item.
  • Customers are responsible for providing the correct shipping address at checkout. Orders with incorrect addresses may be delayed or returned to sender.


📞 Contact Us

If you have any questions about your order or shipping, please contact our customer support team at support@cartiv.shop

 

✅ This policy matches Google Merchant Center’s requirements:

  • Includes shipping speed & cost
  • Covers handling time
  • States all relevant charges
  • Matches best practices for free shipping thresholds & international coverage

 

CONTACT US

Legal Company Name: CIMBOLI LORENA
Registered Office Address: Via Castel dei Capecchi 10, 51100, Pistoia (PT), Italy
US Contact Address:123 Innovation Drive, Austin, Texas, 78701
VAT Number: IT02084110473 
REA Number: PT - 616518
Contact Email: support@cartiv.shop
Contact Phone: +1 (512) 555-0199